The Account Devices page

To display the Account Devices page, click the user icon in the top right corner of the page, then click Account Devices in the drop-down menu that appears.

This page enables you to manage which push-capable mobile devices connected to your account will receive notifications, and which notifications they will receive. For security purposes, the Account Devices page shows a list of all the push-capable mobile devices that are connected to your SPC Connect account. A device is automatically added to the list when you log in on that device to a version of the SPC Connect app that supports push notifications. Push notifications are supported in the SPC Connect app from version 1.5.

 

Vanderbilt cannot guarantee the delivery of push notifications. In particular, if your iOS/Android device goes into low power/power saving mode, the push notification feature on the device may be disabled, and you may not receive messages from the SPC Connect server. Push notification is not a substitute for professional monitoring services.

For each device, the following information appears:

Server Last Login Timestamp

The last time the user logged in to SPC Connect from this device.

Device Id

The unique device identifier.

Device Type

The type of device, for example, iPhone or Android Tablet.

Device Name

The device name.

App Version

The version of the SPC Connect app on the device.

Push Enabled

Whether the device is push enabled. See Configure push notifications for panel events (web) and Configure push notifications for panel events (iOS).

Server Push Notification Status

The server-side push notification status of the device. The status must be Active for push notifications to be sent to the device.

Note: If push notifications to your device fail, this status may be updated to Inactive. If you are not receiving push notifications, try the following:

  1. Verify your push notification settings through the app.

  2. Log out and close the app completely, then restart the app and log in again.

  3. If you still do not receive push notifications when expected, uninstall and reinstall the app.

Delete

Click to remove this device from your account.

The device will be re-added to your account if you log in to the SPC Connect app on that device again.