Remote maintenance

Product Version(s): SPC Connect 3.0

Topic last updated: January 2020

The Remote Maintenance multisite operation enables an installer to generate and view reports on panels managed by the company. Report details include:

  • Panel details (such as name, registration ID, panel type, firmware version)

  • Server and panel timestamp at the time the report was generated

  • Panel system summary

  • Panel status, including faults/alerts/alarms

These reports can be used to provide a general health check or to meet regulatory compliance.

The operation must be enabled for the relevant site group(s) (see below). Then, to use the operation, go to Operations > Multisite Operations, select a group of sites (All Sites/Favourite Sites/Site Group) with the operation enabled and navigate to the operation.

The Remote Maintenance operation supports:

  • Requesting new remote maintenance reports.

  • Viewing historic remote maintenance reports (summary and full).

  • Scheduling remote maintenance reports across all sites/panels in a site group.

Note: The dashboard can be configured to display summary information about remote maintenance reports, and link to reports that have errors. For more information on the dashboard, see The SPC Connect dashboard.

Installers with access to the site group(s) for which the operation is enabled, and with the Remote Maintenance installer right enabled.

Ensure that every site on which you want to use the operation is assigned to a site group, then enable the Remote Maintenance operation on the Operation Settings page for the relevant site group ( Configuration > Site Groups > Operation Settings ).

Ensure that each SPC panel in the site(s) uses the command profile Default Commands [SPC Connect] or a similar command profile.

To perform the operation on a single site, ensure that the site belongs to a site group with remote maintenance enabled, then from the Operations > Site Operations page, click Remote Maintenance for the relevant site.

Set a schedule for automatic remote maintenance reports on the site group Operation Settings page:

  1. Click Configuration > Site Groups.

  2. Click Operation Settings for the relevant site group.

    The site group Operation Settings page displays. 

  3. Ensure that Remote Maintenance is enabled.

  4. To schedule regular automated maintenance reports, select a frequency from the Automatic Remote Maintenance Mode drop-down.

  5. Click Save when done.