System users

Product Version(s): SPC Connect 3.0

Topic last updated: January 2020

The System Users company operation enables installers to manage the accounts of SPC Connect system users in sites that are being managed by the installation company.

Use the System Users operation to:

  • View system user access to all panels registered with the company.

  • Set system user access level on a panel (panel manager or standard user).

  • Remove access to an SPC panel from a user.

In addition, you can limit access to the following system user functionality at a site group (on the Operation Settings page for the site group):

  • SPC Connect mobile app support

  • AV verification through the SPC Connect mobile app

  • AV verification through the SPC Connect website

  • Push notifications through the SPC Connect mobile app

  • Email notifications

Example use cases for system user restrictions:

  • Tiered levels of customer functionality – Create site groups to restrict access to premium functionality for customers paying lower maintenance fees.

  • Functionality cut off for non-payment – Create a site group that removes all premium functionality for customers who are in arrears.

You can use the System Users operation and the System User Restrictions operation to diagnose whether issues raised by customers are due to insufficient or intentionally restricted access rights.

An installer with access to the site (installer and site need to be part of a site group) and with the Manage System Users installer right enabled.

Go to Operations > Company Operations, then click Go beside System Users. On the System Users page, you can set system user access level on a panel (panel manager or standard user).

An installer with access to the relevant site group, and with the Edit settings of features of a site group installer right enabled.

Go to Configuration > Site Groups, then click Operation Settings beside the entry for the relevant site group. On the Operation Settings page, select/de-select each option under System User Restrictions as required, then click Save .

Note: If a user feature is blocked in any site group to which a site belongs, then that feature will not be available on panels in that site. This means that, for example, you could create a single site group called Restricted, remove all premium functionality for users of sites in that group, then add/remove sites as required without modifying any other site groups.

If a user feature is blocked in any site group to which a site belongs, then that feature will not be available on panels in that site. Check whether the site the user is accessing is in more than one site group, and whether any of those site groups restricts the app function the system user wants to use.