Billing and payment

Click Company > Settings > Billing and Payment to see the billing and payment information stored in SPC Connect.

Your credit card or direct debit details are managed by Chargebee: to see these details, you should log on to the Chargebee site:

1. Click Configuration > Company > Company Settings > Billing and Payment Information.

2. Check that you have access to the Email account specified under Chargebee Account Manager. If not, update the details and click Save.

3. Beside Subscription Status, click the Chargebee link.

   Chargebee sends a one-time password to the account manager email address registered in SPC Connect.

4. Enter the one-time password on the Chargebee login page and click Login.

5. Click Payment Methods to open a page where you see and set up your credit card or direct debit details.

SPC Connect automatically creates a Chargebee account for you when you add the first panel to your company. You must log in to this account and enter credit card or direct debit details to pay for your SPC Connect subscription.

To configure your payment details with Chargebee:

1. Click Configuration > Company > Company Settings > Billing and Payment Information.

2. Check that you have access to the Email account specified under Chargebee Account Manager. If not, update the details and click Save.

3. Beside Subscription Status, click the Chargebee link.

   Chargebee sends a one-time password to the account manager email address registered in SPC Connect.

4. Enter the one-time password on the Chargebee login page and click Login.

5. Click Payment Methods to open a page where you can add credit card or direct debit details to Chargebee to pay for your SPC Connect subscription.

On the Configuration > Company > Company Settings > Billing and Payment Information page:

• To change the primary billing contact, edit the details under Chargebee Account Manager, then click Save.

• To add a new billing contact, click Add New Contact under Additional Billing Contacts, then enter details and save.

• To remove a billing contact, click Delete beside the contact's name under Additional Billing Contacts.

The Chargebee account manager and all additional billing contacts will receive invoices from Chargebee.

On the Configuration > Company > Company Settings > Billing and Payment Information page, scroll down to the Invoices section, listing recent invoices and their payment status.

Click Pay Outstanding Invoices to pay all outstanding invoices.

Notes:

• Invoices are issued in the language applicable for the Chargebee account manager locale, selected on the Billing and Payment Information page.

• You cannot select to pay an individual invoice, you must pay all outstanding invoices in a single operation.

You do not need a subscription identifier unless you are being billed through distribution or some other special arrangement. In this case, your distributor will provide the value that you should enter in this field.

Yes! If you manage 8 or fewer panels, you can use a free user account. Note that user accounts do not include premium account features such as site and site group definition, dashboard view of sites managed, and site operations such as remote maintenance and config manager.

• The first 30 day period is free for each panel registration: if you delete a connection within the first 30 days, your company will not be billed for that panel; if you keep the connection beyond the free first 30 days, then your company will be charged monthly for that panel.

• The fee is based on the number of panels registered to your company on the billing date, excluding the free registrations (still in their first 30 days).

• The monthly per-panel fee is a flat fee: it is applicable regardless of a panel's online/offline status during the month, and is independent of the feature set enabled for the panel in SPC Connect.

• If you add more than one SPC Connect ATS to a single physical SPC controller, each ATS is treated as a unique "panel" for billing purposes.

For information on pricing, click here.